Refund policy

Refund policy

• When do you process a Refund ?

  Refunds are generally initiated in the following scenarios:
  
  • When Prepaid Orders are cancelled by Customer/Seller/Vedross.com before delivery.
  • If our courier partner is unable to deliver the order.
  • If you wish to return the product, in accordance with our Return Policy.

• If my refund gets validated, How will I get my Refund ?

  Refunds will be made with the original payment method or store credit, we do not refund cash.
  
  in the case of cash on delivery.
  
  • Store credit (Vedross.com wallet).
  • Your E-wallet.
  • Your bank account.
  • Instapay account.
  In the case of credit/debit card payments.
  • Credit/debit card

• How can I track the status of my Refund ?

  After the procedures for a refund, we will notify you via your email.

• What is Vedross.com wallet ?

  The refund in case of COD shall be done as a credit in your wallet to your Vedross.com registered account. You can use these credit to purchase anything on Vedross.com or have them credited back to your bank account or E-wallet.

  
  • Making a purchase less than or equal to the available Vedross.com Wallet credit: If the total amount of your new purchase including the shipping charges is less than or equal to your available balance, the system will advise you that there is a balance in your Vedross.com wallet. You will then need to click on "Use Wallet" and the amount for your new purchase will be deducted from your available balance.
• Do I need to pay the courier company to send my product back?
  No, you don't need to pay anything to the courier representative, you can return an item for free within 14 days from delivery date, whereby Vedross.com covers all the shipping charges.