Cancellation policy

Cancellation policy

Vedross.com ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Orders.

If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.

• Cancellation steps :

  1. Login to your Account
  2. Go to My Orders> Order detailes
  3. click on “Cancel Order”

• Under some rare situations, Vedross.com or any of our sellers can also raise an order cancellation request. These situations could be:

  There are a few certain scenarios where it is difficult for us to support returns:
  
  *  Product out of stock with the seller.
  *  Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount.
  *  Incorrect pricing or description of the product.
  *  Payment fraud suspicion by our Credit & Fraud Avoidance Department.
  *  Incorrect or Incomplete Buyer's Address.
  *  Non serviceability of Buyer’s address by our courier partners or sellers of the Order Transfer Marketplace.
  *  In case of order cancellation by a seller due to non-availability of the product, we would transfer your order to another seller, who can fulfill your requirement. If your order is not fulfilled by our seller after your payment has been done, the paid amount will be refunded to you, in accordance with our Refund Policy. We will notify you at your registered email address if an order cancellation happens due to any reason. You can also learn about your order status at Vedross.com/orders These situations could be

• How can I cancel my order?

  You can cancel your order if it is not shipped. Please login to your account for initiating the cancellation & follow the given process: Sign-In -> My Account -> Orders -> Cancellation Request.

• Can I modify my order?

  Yes, you can modify the following details of your order as long as it has not been ready to dispatch. Kindly contact us for any modifications

• Can I change the quantity of my order?
  We recommend to cancel the order then place a new order for the same product with changed quantity.

   

• Please Note :

  If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy
  A cancellation request cannot be made after your order is dispatched.

   

  ORDER CANCELLATION BY Vedross.com